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Cancellation Policy

cancellation policy

Shima Rider (hereinafter referred to as "we" or "our") is committed to respecting the privacy of all users (hereinafter referred to as "you") of our services (hereinafter referred to as "the Service") and to protecting personal information.

Cancellation of Reservation

  1. contact page. Please note that cancellation fees apply, so we recommend making your decision as early as possible.

    • Cancellation on the day of rain – Free

    • Cancellation 7 days before the reservation date – Free

    • Cancellation 2 to 6 days before the reservation date – 20%

    • Cancellation on the day before the reservation date – 50%

    • Cancellation on the day of the reservation – 100%

  2. Please note that requests for changes may not be accommodated depending on the timing and availability of reservations. We appreciate your understanding in advance.

  3. Even in the cases above, we will bear the costs if there is a clear defect in the vehicle. However, if the cancellation is due to personal reasons, such as not liking the vehicle, the customer will be responsible for the cancellation fee.

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